Annex I. Terms and conditions
These terms and conditions, as may be amended from time to time, apply to all our services made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.
These terms and conditions govern the relation between you and Faith Ibiza. It does not cover the relation between Faith Ibiza and its Partners, or between you and the Partners.
"Faith Ibiza", "us", "we" or "our" means Faith Ibiza a company incorporated under the laws of the United Kingdom, and having its registered address at 7 Harrison Close Wirral, CH62 8FA.
“Partner” means the professional provider of accommodation (e.g. hotel rooms, villas), transportation (e.g. jet planes, car rentals, cruises, airport rides), event management, chauffer services, and other services such as clubs, bars, restaurants, hairstylists, beauticians, outdoor activities and adventure sports, photographers, videographers, food shoppers, cook, childminders, security staff.
“Concierge services” means the service provided by Faith Ibiza as an intermediary between you (the Client) and our Partners.
“Round the clock support” means the service provided by Faith Ibiza to you consisting in 24/7 availability of our personnel to assist you in hiring services with our partners.
“Partner Service” means a service provided by our Partners.
“Client” or “you” means the person using the services of Faith Ibiza, including the person browsing our web site, using our mobile app or contacting us via e-mail or telephone.
Scope of our Concierge services
Through our website we provide Clients an offer of a wide variety of services (including accommodation, transportation, car hiring, yacht chartering, restaurant reservations, event management…) that we can hire for the Client through our network of Partners in Ibiza.
Upon request by a Client, our concierge services may extent to the reservation or booking of other services different to those expressly offered in our website. In such event, Faith Ibiza will confirm to Client that it is able to provide the requested service and will also provide the contractual documentation and the estimate for the rendering of this specific service.
Faith Ibiza does not provide any of the services announced in the website nor any other that the Client may request for. We act as mere intermediaries between the Client and the Partners.
We collect the information of the Clients and their preferences in relation to the services for order, purchase, reservation and hire. From the moment you contact us and you provide us with the details of the services that you are interested in hiring, we act solely as an intermediary between you and our Partners, transmitting the relevant details of your preferences to the relevant Partners and the relevant information of the Partner to you for your consideration.
Having received the details of your preferences, within a few days, we provide you with the estimate costs of our concierge services, information on the means of payment, and confirmation of these terms and conditions.
Once the Client accepts the cost estimate for the rendering of our services, we look for the most suitable Partners to provide the service according to your preferences.
Once we have found the most suitable Partners for each of the services, we collect from them the contractual documents including the price and the specific terms and conditions of each of the services for your consideration. Upon your express approval of these conditions, we finalize on your behalf the reservation process with our Partners and provide you with the confirmation documents issued by them.
When rendering our concierge services, the information that we disclose and share with the Client in relation to the Partner’s service is based on the information provided to us by the relevant Partner.
Although we will use reasonable skill and care in performing our services, we cannot guarantee that all information about our Patners’ services is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), inaccurate, misleading or untrue information or non-delivery of information.
Our Partner Services
Each Partner is responsible at all times for the accuracy, completeness and correctness of the information provided to be passed to the user in relation to the services that it provides.
Our Partners’ services are subject to its particular terms & conditions, established by the Partners. These particular terms & conditions will form part of the relevant documentation that we will provide to you on behalf of the Partner. By making a reservation with a Partner through us, you will be required to accept and agree to its specific terms & conditions that may apply to you (including detailed information concerning fees and taxes and the cancellation and no-show policy of that specific Partner). Our Partners may establish that certain rates, fees or special offers are not eligible for cancellation, refund of change.
We encourage you to carefully read these conditions before signing any contractual document and we strongly suggest to keep a copy of said conditions and of the final contract signed with the Partner to support any future claim for any deficiency or inaccuracy in the provision of the services (if needed).
Round the Clock Support
Once you have contacted with our concierge team, you will receive messages from us with the purpose of collecting additional information from you and providing relevant information in relation to the services that can adjust to your demands and preferences.
Once the service is booked, you can continue communicating with the Partner through us. However, take note that communications subject to term, may only have legal effects if these are sent and received by the Partner timely. We attend all communications diligently but cannot guarantee an immediate contact with the Partner neither its subsequent reception by the Partner. Therefore, in case of urgency we encourage you to directly address to the Partner, especially in case of cancellation or in case the communication should be addressed to the Partner within a specific term for contractual purposes and to opt by a communication mean that could certify the content of your communication and its safe reception by the Partner.
Faith Ibiza disclaims any liability or responsibility for any communication sent to us which should have been sent to the Partner within a specific term.
You cannot derive any rights from any request to, or communication with Faith Ibiza or (any form of) acknowledgement of receipt of any communication or request which should have been addressed to the Partner.
Faith Ibiza does not guarantee that any request or communication will be (duly and timely) received/read by, complied with, executed or accepted by Partner, even if the said communication is done through Faith Ibiza.
In order to duly complete and secure the correct booking of the services requested to Faith Ibiza and to ease the communication with the Partner, you need to use your correct email address, phone number, etc... We are not responsible or liable for and have no obligation to verify any wrong or misspelled email address or inaccurate or wrong (mobile) phone number or any other contact detail. If you change your contact details after your first contact with Faith Ibiza, it would be your sole responsibility to communicate this change to our personal and to the Partner for the correct provision of the services.
Rates and Payment of our concierge services and round-the-clock support
The costs for the rendering of our services are independent from the costs that the relevant Partners will invoice to you for the provision of the specific services contracted through us.
Faith Ibiza will directly invoice the user for the provision of its concierge services in accordance with its rates. In this regard, for our intermediary services with the relevant Partners we charge the following fixed fees:
Booking a bed in a Beach Club: €50 per bed
Booking a table in a Club: €100 per table
Reservations in Restaurants: €25 per table
Transfers €90 upwards (further details are needed)
VIP hosting: €500 per day
Concierge package (unlimited bookings): €100 per day of holiday
The above indicated rates are timely updated by Faith Ibiza in order to be sure that they match with their pricing policies. However, and despite our best efforts and diligence, we cannot guarantee that in certain occasions the fees provided herein could be outdated. In any event, Faith Ibiza, once contacted by the Client and after reviewing the information provided as to its preferences, will provide the user a cost estimate for the rendering of its services with the updated applicable rates. In case of discrepancy between the rates of the website and the rates provided by Faith Ibiza to the Client, the latter shall apply.
Upon request by the user, our concierge services may extent to the reservation or booking of other services different to those expressly offered in our website. In such event, once Faith Ibiza confirm that it is able to provide the requested service will likewise provide the client with the applicable rate for the specific service.
The Client shall pay the price for our services within 3 days from the express approval of the conditions of the requested services from the relevant Partners referred to in clause 2. Such payment should be done by wire transfer or credit/debit card.
Payment of the Partners’ services
The Partners will directly invoice the Client for the provision of their services in accordance their own terms & conditions. For certain rates or special offers, please note that services providers may require that payment is made subject to special conditions. Therefore, we encourage you to carefully read the payment conditions of each service provider.
Faith Ibiza does not facilitate the payment of the relevant service to the Partner.
You will not hold Faith Ibiza liable or responsible for any unauthorized or wrong charge by the Partner and not (re)claim any amount for any unauthorized or wrong charge by the Partner (including for pre-paid rates, no-show and chargeable cancellation).
Quality ranking of the services
Faith Ibiza does not rate any of the services that can book for the Client.
We rate the services in accordance with the information provided by our Partners.
Certain services may be subject to specific ratings (for example accommodation and restaurant services) determined by an independent third party.
However, in other occasions the rating could have been established by the Partner itself.
Faith Ibiza is not responsible or liable for (and have no obligation to verify) any wrong information provided by Partners as to the rating of its services.
To the extent permitted by law, Faith Ibiza shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to the Concierge Service and the Round the clock support, up to the amount of the price charged for our services set out in the confirmation email you receive once such services are hired.
To the extent permitted by law, neither Faith Ibiza nor any of our officers, directors, employees or representatives shall be liable for: i) the services rendered by our Partners; ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) provided by our Partners; iii) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Partners (including any of their employees, directors, officers, agents, representatives, subcontractors or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
Faith Ibiza is not responsible (and disclaims any liability) for the use, validity, quality, suitability, fitness and due disclosure of the service and makes no representations, warranties or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose. You acknowledge and agree that the relevant Partner is solely responsible and assumes all responsibility and liability in respect of the service (including any warranties and representations made by the Partner). Complaints or claims in respect of the service (including related to the offered (special/promotion) price, policy or specific requests) are to be dealt with by the Partner. Faith Ibiza is not responsible for and disclaims any liability in respect of such complaints, claims and liabilities.
Intellectual property rights
Users of the present website recognise and accept that all the intellectual property rights (including but not limited to trademarks, tradenames and the copyrights) of the contents and information of and material on our website are owned by Faith Ibiza, unless stated otherwise, being Faith Ibiza the exclusive owner of all rights, titles and interests in and to all intellectual property rights of the website on which its services are made available.
Therefore, users recognize and accept that they are not entitled to copy, scrape, hyperlink to, publish, utilize or otherwise use the content (including but not limited to texts, images, videos or other materials) of our website, without our express written permission.
Any unlawful use of the content and materials of our website will constitute a material infringement of our intellectual property rights (including trademark rights and copyright) and will entitle us to start the corresponding legal actions against it.
Faith Ibiza respect the users’ privacy and treat the personal data responsibly. For further information concerning the data that we may collect from you and the purposes for which this information may be collected for rendering our services and when accessing and surfing our website, please review our privacy policies and our cookie policies (hyperlink needed).
These terms and conditions and the provision of our services shall be governed by and construed in accordance with UK law. Notwithstanding the foregoing choice of law, a Client using any of our services for a purpose which can be regarded as being outside his trade or profession (the "consumer") can rely on the mandatory provisions of the law of the country where he has his habitual residence.
Any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in London, the United Kingdom. Notwithstanding the foregoing jurisdiction clause, a consumer may also bring proceedings in respect of enforcement of relevant applicable Mandatory Law in the courts of the country in which he is domiciled, and proceedings against a consumer may be brought only in the courts of the country in which he is domiciled.
For consumers in the European Economic Area we inform you of the existence of the European Commission's Online Dispute Resolution platform: http://ec.europa.eu/odr
Faith Ibiza a Limited company incorporated under the laws of the United Kingdom, and having its registered address at 7 Harrison Close Wirral, CH62 8FA (hereinafter referred to as Faith Ibiza) is the owner of the website faithibiza.com
In order to comply with the relevant legislation in the field of personal data protection, in particular Regulation 2016/679 on Personal Data Protection (GDPR), we inform you of the following aspects related to the processing of personal data collected through our website so that you can understand and adjust your preferences and / or decisions. Our intention is to be able to offer you a quality service respecting your personal data rights.
Sections (Drop-down menu)
Transfer of data to third countries
Faith Ibiza sets the purposes and means regarding the treatment of your personal data and, for this purpose, assumes the position of Data Controller in accordance with the GDPR.
7 Harrison Close Wirral
Faith Ibiza will process the following data when contacting us through the “Booking Request” pop-up window or by e-mail:
We may also request you to provide us with bank account details to perform our services.
Every time you access to Faith Ibiza´s websites, Faith Ibiza collects and process automatically the following personal data:
Technical information, including the Internet Protocol Address (IP address) that is used to connect your computer to the Internet, you access data, the browser and its version, the operative system and the platform and/or
Information regarding your visit to the website, including the uniform resource locators (URL), the services seen or look for; the response time of the site; download errors; the time of the visit, information regarding the interaction in the site (for example clicks and/or movements with the mouse) the methods used to get out of the site and/or
Information collected through the company cookies. Find more information on cookies here (hyperlink to the Cookies Policy).
Finally, Faith Ibiza also process the information you share with us via one of the following Social Networks:
The data controller may use your data to the following purposes:
Management of bookings related with our partners
Contact, request and management of queries related to our services
Interact with you via one of our social networks.
Newsletter or commercial communications related and or associated with Faith Ibiza activity that could be relevant for you
Statistical analysis, investigations and profiles based on Statistical analysis, research and profiles by virtue of navigation or interests with respect to content, in order to improve the service
Faith Ibiza will legally process your data under the following conditions, which may be complementary or independent:
Consent of the interested party
Legitimate interest in entering into a commercial or professional relationship or continuing to provide the service under the parameters of quality and improvement in accordance with the principle of freedom to conduct business.
Processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
In any case, Faith Ibiza applies these privacy policies to the processing of all the collected personal data.
Regarding the processing of data whose legal basis is consent, you have the right to withdraw such consent at any time, without affecting the legality of the treatment previously carried out its withdrawal.
We can communicate your data to our Partners with the same purposes as those we collect your data for. Our Partners include hotels, clubs, bars, restaurants, hairstylists, beauticians, outdoor activities and adventure sports, photographers, videographers, food shoppers, chauffers, cooks, childminders, security staff, villa renters, yatch renters, jet planes providers. All the aforementioned physical or legal persons are located in the European Union. The processing of your data by our Partners is governed by the GDPR.
Additionally, we can communicate your data to the competent authorities when it is required by law.
Transfer of data to third countries
Faith Ibiza as data controller has no intention to transfer your personal data to countries outside the European Union
Faith Ibiza in its legitimate interest and to guarantee the possible liability that may occur, will keep the data collected until they are no longer necessary or pertinent for the aforementioned purposes, or when you exercise your right of erasure.
According to the GPDR you have the following rights in relation to the processing of your personal data protection: access, rectification, erasure, right to be forgotten, objection, restriction and portability.
To enforce these rights, the interested party must contact the person in charge through the email: firstname.lastname@example.org. In any case, you must prove your identity submitting a photocopy of your ID, passport or similar document.
In addition, you can revoke your consent to receive commercial communications at any time: (i) according to the instructions in the communication; (ii) contacting us through email.
Any request regarding the exercise of these rights will lead to the conservation, restriction and blocking that in each case is established to give effect to said rights.
Likewise, and in the event that we fail to comply with our legal obligations regarding data protection, you have the right to file a claim with the Data Protection Authority in your Member State of residence or the UK’s Information Commissioner Office.